Znaig chat is virtual assistant designed to stimulate human-like communication between brands and customers via the WhatsApp messaging platform. It can engage in text-based conversations, answer queries, provide information, and perform various tasks, such as sending notifications, processing orders, and offering customer support.
Instant Support
Seamless
Engagement
Order Processing
Customer
Interaction
It serves as the point where the user enters the conversation or engagement funnel, often after showing interest in a product, service, or business.
The goal is to greet the user, qualify their intent (e.g., whether they need customer service, product information, etc.), and gather basic information to personalize the interaction.
To provide relevant and accurate information, keep the conversation smooth, and lead the user towards a solution, purchase, or desired outcome.
To close the conversation by achieving the interaction's goal, and possibly building a long-term relationship by maintaining the communication channel open for future engagement.